Tom's Truck Center
IT Management Portal
TB
Thinh Bui
IT Director
IT Portal Dashboard
⚠️ Sophos renewal due ~Feb 2026 — confirm with Hayden Delgado at CDW · 480-270-7473View →
📋 CDK 12-month fee waiver active since 9/9/2025 — monitor billing closelyView →
⏳ LA backup WAN fiber buildout pending — single point of failure at Santa Fe SpringsView →
✅ FortiGate 90G & 70G — FortiCare Premium + FortiGuard UTM under warranty until Nov 2030
38
Service Licenses
Allison · Cummins · Ford · Isuzu · Xentry + more
$16.1K
Monthly Vendor Spend
14 active contracts · 3 promotional credits
4
WAN Circuits
OC dual WAN · LA single WAN (backup pending)
110+
Networked Devices
OC (10.240.2.x) · LA (10.10.10.x)
3
Security Layers
Fortinet · Sophos XDR · Proofpoint
BCP
Continuity Plan
6 scenarios documented · review quarterly
Quick Access
🔑
License Keys
Service diagnostic tools
🗺
IP Map
Public IP allocation
📅
Renewals
Upcoming contract dates
🚨
Incident Plan
Virus · phishing · breach
📡
Device Inventory
Both locations
🛡
Continuity Plan
BCP & disaster recovery
🚀
Cloud Roadmap
3-phase hosting plan ↗
✏
How to Edit
Update guide ↗
Service Software Licenses
🔒 License keys and credentials — IT Director view only.
🔍
Location:
Status:
Total
38
All licenses
Active
—
Licensed
Renew Soon
—
Needs action
Inactive
—
Decommissioned
All Service Licenses
SoftwareLocationDevice / PCLicense KeyCostRenewalStatus
Vendor Contracts
🔍
Category:
Total Vendors
14
Active contracts
Monthly Spend
$16.1K
All categories
Annual Est.
~$193K
Total
Renewing Soon
—
Within 90 days
Active Promos
3
Credits / waivers
Network
🔒 Network IPs and circuit details — IT Director only.
OC
Santa Ana — 909 N Grand Ave, 92701
~25 users · Dual WAN
Spectrum
Charter/Spectrum Fiber
1 Gbps · WAN1 Primary
Primary
Circuit
Started11/07/2025
GW76.79.222.193
Range76.79.222.194–198
Mask/29
Monthly$1,100/mo
DNS
DNS1209.18.47.61
DNS2209.18.47.62
Contact
RepRon Miller
Phone608-630-1849
AT&T
AT&T Shared Fiber
1 Gbps sym · WAN2 Backup
Backup
Circuit
Started11/06/2025
Acct #340051107
WAN IP23.114.68.89
GW23.114.68.94
Range23.114.68.89–93
DNS
DNS168.94.156.1
DNS268.94.157.1
Cost
Monthly$190/mo
TypeShared Fiber
LA
Santa Fe Springs — 13443 Freeway Dr, 90670
~115 users · Single WAN (backup fiber pending)
Spectrum
Charter/Spectrum Fiber
2 Gbps symmetric · Primary WAN
Primary
Circuit
Started11/10/2025
Billing Acct8448300710299303
Circuit ID56.L4XX.000132..CHTR
GW76.79.132.41
Range76.79.132.42–46
Mask/29
DNS
DNS1209.18.47.61
DNS2209.18.47.62
Cost / Term
Monthly$1,100/mo
Term End2028-07-11
⏳ Backup WAN fiber buildout in progress. Add as WAN2 on FortiGate 70G once complete.
Device Inventory
🔒 Device inventory with MACs — IT Director only. OC: 10.240.2.x · LA: 10.10.10.x
🔍
Location:
Type:
Total
—
OC
—
LA
—
Servers
—
Network
—
Printers
—
Cameras
—
Business Continuity Plan
🛡 Confidential — IT Director & Management only. Review quarterly.
🌐 Internet / WAN Outage
1
OC has dual WAN — FortiGate auto-fails to AT&T
Verify FortiGate failover policy configured in FortiCloud
2
LA is single WAN — use AT&T mobile hotspot interim
Fiber backup buildout pending — update when complete
3
Call Spectrum: Ron Miller 608-630-1849 / Emergency 888-812-2591
LA Circuit ID: 56.L4XX.000132..CHTR · Acct: 8448300710299303
4
CDK Cloud Connect may stay up independently
Verify CDK uplink is separate from main WAN circuit
🖥 CDK / DMS Outage
1
Call CDK Support: 800-909-8244
Accts: 98052419–98052425
2
Switch to manual repair order writing — paper RO packets
Service managers keep blank RO pads on hand at all times
3
Parts lookups — use manufacturer portals directly
Snap-on EPC, Isuzu, Ford, Hino portals via browser
4
Document all manual transactions for CDK re-entry
Assign one person per dept to log all activity
🔥 Server / Hardware Failure
1
Check OC-Veeam-v1 (10.240.2.12) — Veeam backup server
Restore from most recent backup — target RTO 4 hours
2
Identify failed VM via iDRAC or Veeam console
OC: idrac-HP771V3 · LA: idrac-ttesxi01 / idrac-G6DD1V3
3
Contact Technical Folks: 949-554-9600
billing@technicalfolks.com · $110/hr on-site
4
Synology NAS LADS1621XS at 10.10.10.12 — verify backup monthly
Set up offsite/cloud backup replication
⚡ Power Outage
1
UPS devices auto-protect servers and network gear
Verify UPS at both server racks — schedule annual battery test
2
Shutdown: workstations → VMs → ESXi hosts → switches
Post shutdown order in server room
3
Startup: switches → FortiGate → ESXi → VMs → workstations
Wait 2 min between each layer for DHCP/DNS to stabilize
4
Verify CDK Cloud Connect re-establishes after restore
May need manual restart of Meraki if CDK doesn't reconnect
Incident Response Plan
🚨 Security incident? Start here. Know these steps before an incident happens.
🦠
Virus / Malware
1Isolate infected machine — unplug network cable
2Do NOT turn it off — leave powered on for forensics
3Check Sophos Central — review alerts for spread
4Call Sophos: 888-767-4679 — activate incident response
5Block affected IPs/MACs at FortiGate if spread is active
6Run full scan on all devices before reconnecting
🎣
Phishing Attack
1Do NOT click links or download attachments
2Check Proofpoint dashboard — delivered to others?
3If credentials compromised — reset passwords immediately
4Enable MFA on all affected accounts
5Block sender domain in Proofpoint
6Send company-wide alert — brief all staff
🔐
Ransomware
1CRITICAL — disconnect ALL affected machines NOW
2Shut down file shares — stop encryption spreading
3Do NOT pay ransom — call Sophos MDR: 888-767-4679
4Identify last clean Veeam backup (OC-Veeam-v1)
5Call Technical Folks: 949-554-9600 for recovery
6File FBI IC3 report at ic3.gov
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